Last updated: 10 November 2026. Every new account gets 3 months free with no card needed, so you can try thetool fully before paying anything.
Cancelling
- Cancel any time from Billing & plan → Manage billing in your dashboard. No calls or emails needed.
- When you cancel, your plan stays active until the end of the period you've already paid for. You won't be charged again.
- After that, your account moves to our free Basic tier. Your saved reports and data stay available unless you delete your account.
Refunds
- First payment: if you're not happy, email us within 7 days of your first paid charge on a plan and we'll refund it in full.
- Charged by mistake: if you were charged twice, charged after cancelling, or charged the wrong amount, we'll refund the incorrect charge in full.
- Yearly plans: if you cancel a yearly plan within 14 days of a renewal charge, we'll refund that renewal in full.
- Service problems: if thetool is unavailable for a long period or we remove a feature you paid for, we'll refund the affected part of your plan.
- Apart from these cases, payments for periods that have already started aren't refundable, including partly used months.
How to ask for a refund
Email support@thetool.space from your account email with the date and amount of the charge. We reply within 2 business days. Approved refunds go back to your original payment method; banks usually take 5–10 business days to show them.
Agency plans
Custom Agency agreements follow the cancellation and refund terms in that agreement.